Returns & Refunds

Returns

At Affordable Travelling we have a 30 returns policy.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Please get in touch with us if you are thinking about returning your products by clicking here.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by clicking here.

Exchanges

We can replace items if they are defective or damaged. If you need to exchange it for the same item please click here and we will provide you with further instructions.

Damaged Items

In the event that your item(s) have arrived damaged or defective, please get in touch with us within 30 days and we will issue you a replacement or a refund. Please use the contact form to reach us and we will provide you further instructions. All we ask is that you take pictures of the damaged product and packaging and provide it to us when requested.

Postage charge will reimbursed if products arrived damaged or defective. 

Sending back products

To return your product, please fill out our contact form by clicking here and we will get back to you within 24 to 48 hours.

You will be responsible for paying for the shipping costs for the return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an order of over £100, you should consider using a trackable shipping service or purchase shipping insurance.  

Order not arrived

Before contacting Affordable Travelling to report a lost order or late delivery, please follow the step(s) below: 

  1. Has it been 10-14 working days since your item has been dispatched? Please allow a further 5 working days to account for delays. 

In the unlikely event that your order has been lost during transit, we will do our best to replace it as soon as possible (depending on product availability) or give you a full refund. Please be aware that you must contact us within 30 days from the dispatch date if your order has not arrived. Unfortunately claims for lost in transit orders after this time cannot be accepted.

To report a missing delivery please fill in the contact form by clicking here and we will get back to you within 24 - 48 hours.

 

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